Privacy Policy
Clover IDX values trust, discretion, and responsible data handling. This Privacy Policy describes the information we collect, how we use it, and the choices available to you.
By using Clover IDX, you acknowledge that we may process information as described in this policy. If you use Clover IDX on behalf of an organization, you confirm that you are authorized to provide information for that organization.
Information We Collect
We may collect the following categories of information:
- Account information, such as name, email address, company name, and login credentials.
- Usage information, such as pages viewed, features used, browser type, device data, and log events.
- Customer content you submit, upload, configure, or otherwise provide through the service.
- Support communications, including messages, attachments, and feedback you send to us.
- Payment and billing details processed by our payment providers, where applicable.
How We Use Information
We use information to:
- Provide, secure, maintain, and improve Clover IDX services.
- Create and administer accounts, authenticate users, and prevent unauthorized access.
- Respond to support requests, service inquiries, and operational notices.
- Analyze service performance, troubleshoot issues, and improve product reliability.
- Comply with legal obligations, enforce agreements, and protect our rights.
Sharing & Disclosure
We do not sell your personal information. We may share information with vendors, hosting providers, analytics providers, payment processors, professional advisors, or authorities when reasonably necessary to operate the service, comply with law, or protect Clover IDX, our users, and the public.
Data Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, and disclosure. No online system is completely secure, and users are responsible for maintaining the confidentiality of their credentials and account access.
Your Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or export certain personal information. You may also opt out of non-essential communications where available. To make a request, contact us using the address listed below.
Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.
Children's Privacy
Clover IDX is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.
Terms of Service
These Terms of Service govern your access to and use of Clover IDX. By accessing or using the service, you agree to these terms. If you do not agree, you may not use the service.
Accounts
You are responsible for the accuracy of account information and for all activity that occurs under your credentials. You must notify us promptly if you suspect unauthorized access, compromise, or misuse of your account.
Subscriptions & Fees
Paid plans, renewals, taxes, cancellation rights, and payment terms are described at the time of purchase or in an applicable order form. Fees are non-refundable except where required by law or expressly stated in writing.
Acceptable Use
You agree not to:
- Use the service for unlawful, deceptive, harmful, or abusive purposes.
- Attempt to disrupt, overload, reverse engineer, or compromise Clover IDX systems.
- Upload malicious code, infringing content, or content that violates third-party rights.
- Access the service through unauthorized automation, scraping, or credential sharing.
- Misrepresent your identity, affiliation, authorization, or intended use.
Customer Content
You retain ownership of content you submit to Clover IDX. You grant us the limited rights needed to host, process, transmit, display, and support that content solely to provide and improve the service and meet our legal obligations.
Intellectual Property
Clover IDX, including its software, designs, branding, documentation, and related materials, is owned by Clover IDX or its licensors. No rights are granted except as expressly described in these terms or a separate written agreement.
Service Changes
We may update, suspend, discontinue, or modify parts of the service from time to time. Where practical, we will provide notice of material changes that affect active users.
Disclaimers & Limitation of Liability
The service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. Clover IDX disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, Clover IDX will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill.
Termination
We may suspend or terminate access if you violate these terms, create risk for the service, or use Clover IDX in a way that may cause legal or operational harm. You may stop using the service at any time.
Governing Law
These terms are governed by the laws applicable to the Clover IDX contracting entity, without regard to conflict of law rules. Any mandatory consumer protections in your jurisdiction remain unaffected.
Contact
For privacy requests, legal notices, account questions, or terms-related inquiries, contact Clover IDX at [email protected].
Please include enough detail for us to understand your request and verify your relationship to the relevant account or organization.